Over the past decade Cimcorp has expanded globally, opening offices across continents. The company is now in eight countries managing complex, multi-million-dollar automation projects with customers worldwide. As a premier integrator and supplier of internal logistics automation, including robotics and specialized software across grocery retail, tire manufacturing, breweries, dairies, and bakeries, Cimcorp operates at a scale where precision is non-negotiable, and that includes how workflows are managed.
Prior to adopting Box, managing critical documents, supplier documentation, customer contracts, and procurement workflows across disconnected legacy systems created operational bottlenecks. Fragmented storage and slow VPN tunnels caused delays for global teams, as well as rampant duplicate copies, version sprawl, and heavy administrative overhead.
Box now serves as a single governed content foundation for Cimcorp, connecting content across distributed operations, driving automated document reviews, and streamlining multi-country coordination. Here’s how Cimcorp moved from fragmented legacy bottlenecks to a governed, AI-ready platform.
Key Takeaways:
- Cimcorp replaced legacy VPN access and scattered file storage with Intelligent Content Management from Box, setting a foundation for AI innovation
- Content is automatically classified and “audit ready” while supporting ISO 9001, ISO 27001, GDPR, and NIS2 regulations
- Automated global supplier onboarding and integration with the ERP are just two of the AI use cases Cimcorp is experimenting with
The fragmented, VPN-bound starting point
Before adopting Box, Cimcorp relied on siloed storage systems where drawings, supplier documentation, customer contracts, and procurement workflows were scattered across disconnected repositories. "In the old system, we needed a unique identifier for each file,” says Juha Pöysti, Manager, Technical Project Management. “It was complicated to search for those files, and behind a VPN, so it was time-consuming.”
Accessing critical project documentation meant manually navigating folder structures and deciphering unique identifiers. Field engineers and technical leads stationed at customer installation sites had to dial in through VPN tunnels to pull up project plans.
One governed AI platform where work already happens
To break the bottlenecks, Cimcorp standardized on Box as its single content foundation, connecting a global workforce across Finland, Canada, the US, Germany, Spain, the UK, India, and Australia. Today, a global team of almost 600 Cimcorpers oversees and manages complex automation projects simultaneously, collaborating on live project files in real time without VPN friction.
Using email is not real collaboration. You end up losing a single source of truth at some point. With Box, we’ve actually been able to truly collaborate.
“We can now use Box directly from anywhere in the world,” explains Pöysti. “The earlier system was only able to edit one file at a time, by one user at a time. Now, when we’re working from customer sites, we can access our project documents quite easily. Simultaneous editing boosts our productivity and ensures everyone works from the exact same version.”
“Using email is not real collaboration,” explains CIO Pekka Nurmi. “You end up losing a single source of truth at some point. With Box, we’ve actually been able to truly collaborate.”
Practical, compliant AI at the point of work
With content centralized and secure, Cimcorp turned to Box AI to automate high-volume document workflows. By keeping AI inside the governed environment, the IT team solved a critical governance dilemma.
“We want to be quite bold with AI, but at the same time, we absolutely know that AI is developing faster than we can make it compliant,” says Nurmi. “So with every new AI development, we have to have compliance thought out before going live. AI without controls is not a good idea. The benefit of Box AI is that you don’t have to drag your files to another system. You have AI where you’re already working.”
With all content secured on Box as the content layer, Cimcorp embedded Box AI directly into its operational streams. Here are some of the ways this looks in action.
Intelligent ingestion
Incoming documents are automatically classified upon upload with Box Extract — identifying invoices, proposals, technical specifications, and contracts. Then, they’re tagged with customer and project metadata, eliminating manual data entry. “If we classify a file for internal use only,” says Pöysti, “technically it’s not possible to share it externally by mistake. It takes human error out of the equation.”
Automated subsystem verification
Subsystem supplier packages often span hundreds of pages of technical instructions and safety requirements. Project managers previously had to review these binders manually line by line. With Box AI, the system automatically verifies mandatory elements and compliance clauses across every project in a standardized way, catching missing elements early.
Accelerated contract review
Legal and commercial teams use Box AI to query dense supplier agreements in natural language, surfacing non-standard terms, liability clauses, and operational risks in seconds rather than spending days reading through full agreements.
Connected intelligence with Atlassian Rovo
As agentic workflows expand across the enterprise, Cimcorp demonstrates the power of Box as an open, governed content layer that external AI agents can securely access. By connecting Box AI APIs with Atlassian Rovo, Cimcorp bridges project documentation directly with daily collaboration tools.
Engineers and project leads can trigger automated tasks and query enterprise Box repositories directly inside Jira and Confluence. Because Box permissions and classification labels remain intact across API integrations, agents surface actionable answers instantly without exposing restricted files or bypassing security policies.
Cimcorp has also built a custom app to connect to AWS resource management software in order to manage versioning and customer-shared files.
Audit readiness, scaled onboarding, and the ERP horizon
By uniting content, security, and AI into one platform, Cimcorp transformed its core operations in multiple key ways.
Making audit evidence easier to find
Operating across international borders and critical infrastructure sectors demands strict adherence to ISO 9001, ISO 27001, GDPR, and NIS2 regulations. Previously, preparing for ISO certification and surveillance audits meant teams spent hours hunting through folders to locate compliance documentation.
Cimcorp is currently experimenting with using Box Hubs to create curated knowledge portals, and querying them with Box AI so that R&D and quality teams can surface required audit evidence and approved procedures in seconds. Authoritative templates and centralized version histories could eliminate duplicate records, drastically cutting the risk of audit non-conformities.
Onboarding global suppliers with only two finance staff
Cimcorp is exploring using Box AI to standardize onboarding documentation workflows, a process that currently requires tracking email threads and manual approvals across multiple regional entities, creating substantial administrative backlogs.
By centralizing intake forms, tax documents, and vendor contracts into structured, automated Box folders, that agile team will be able to smoothly manage vendor onboarding across all eight operating countries without bottlenecks.
What’s next: Bridging unstructured content and core ERP
Cimcorp has already connected Box to its platform-based ERP. The next frontier is connecting structured transactional data (manufacturing, supply chain, financials) with unstructured project documentation to give teams an end-to-end governed content foundation for collaboration and AI-enabled workflows. across all international business units, enabling context-aware insights without the risk or cost of custom AI infrastructure.
Ultimately, Box AI can help unlock half a century’s worth of institutional knowledge trapped in unstructured content. Nurmi says, “We have a wealth of information from the past. We want to make sure we utilize what we learned five years ago on a customer project and apply it to the next one, rather than letting that knowledge be forgotten.”
“A single source of truth is absolutely essential,” he concludes. “You have to consider the complete lifecycle: security, compliance, and the ease of fulfilling operational requirements. Box gives us a robust system that simply runs, delivering measurable business value every single day.”
