We’re honored that Box has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Document Management for the second consecutive year, recognized for both Completeness of Vision and Ability to Execute. (Read the full Gartner Magic Quadrant for Document Management report here.)
For Box, placement as a Leader in this category is not just about industry recognition. It’s about how we help customers securely manage their content, power stronger collaboration, and unlock more value through AI-driven workflows across the enterprise.
As a category, document management is no longer just about storing files or layering a generic assistant on top. It’s about making enterprise content — the unstructured data locked in documents, images, and other business content — actionable inside the security and compliance frameworks enterprises already depend on.
It’s also about making those frameworks stronger with integrated data classification, proactive threat detection, auditable AI activity, lifecycle-based governance, and reduced manual compliance work. In other words, it’s about Intelligent Content Management.
With Intelligent Content Management, organizations move from simply managing their documents to bringing them to life with the ability to extract metadata from unstructured files and use that metadata to power automated workflows across the business.
Box customers are using Intelligent Content Management to turn information into trusted action at scale. They’re converting content-heavy manual processes to intelligent, secure workflows that help work move faster.
With all this in mind, here’s how we support our customers with Intelligent Content Management.
Scaling AI-powered automation
Box helps organizations scale by bringing unstructured data, AI, workflows, and governance together on one platform, so teams can automate document-heavy work, unlock information trapped in files, reuse workflows across teams, and expand AI adoption without adding complexity.
Box makes scalability sustainable by keeping every action, every workflow grounded in authorized content with built-in permissions, compliance, and lifecycle controls.
Box makes scalability sustainable by keeping every action, every workflow grounded in authorized content with built-in permissions, compliance, and lifecycle controls.
Teams can roll out new use cases and automate processes without rebuilding the same infrastructure each time. Admins can maintain centralized permissions, governance, and compliance controls. And developers can tap into APIs, deep integrations, MCP, and other developer tools to help make scalability practical, so organizations connect content to AI and workflows to existing systems without rebuilding the same infrastructure for every use case.
Box helps businesses extend secure content experiences across apps, automate reusable workflows, and scale AI across the enterprise with less complexity. Just as importantly, that connectivity is designed to scale safely, so organizations can expand how work gets done with AI agents while keeping content governed, permission-aware, and audit-ready.
A flexible and interoperable platform with enterprise-scale support
Box makes it easier for teams to get started with AI and scale quickly, with less complexity and less dependence on vendor intervention or developer support.
Box customers can build visual drag-and-drop workflows that orchestrate AI agents, people, and enterprise systems, then reuse them across departments. They can create custom dashboards, search experiences, and lightweight no-code applications with extracted metadata so their teams can monitor bottlenecks, exceptions, and trends without manually reviewing files.
Box offers customers various avenues for support.
- Through Box Consulting, organizations can get help designing and scaling content, AI, and workflow initiatives in ways that fits their business
- For builders and technical teams, Box provides APIs, SDKs, developer tools, and prebuilt UI components to make it easier to create secure, content-powered applications and agents
- Box also shares ongoing guidance and real-world examples through the Context blog and customer stories, demonstrating how others are using Box to improve speed, governance, and business outcomes
The right balance of self-service and expert support is how we believe Intelligent Content Management can enable every business.
Intelligent Content Management as the sum of several critical parts
Box has expanded our offerings with Box Extract and improved security with Box Shield Pro. To build on Box being given placement as a Leader in the category for Document Management by Gartner, we’ve also recently added Box Agents and Box Automate to the list of AI-powered capabilities.
The sum of all these parts: Intelligent Content Management, secure and at scale, for every enterprise. These capabilities help organizations capture information from unstructured documents as metadata, automate business processes with off-the-shelf and custom agents, and quickly stitch together AI-driven workflows at enterprise scale.
Our company vision is to power how the world works together, and we consider the customer stories that come out of our partnerships with organizations across virtually every industry to be the real proof that we’re succeeding.
The leaders in Intelligent Content Management are the organizations turning their unstructured content into trusted action — connecting AI to the right information, automating work across the business, and doing it all with governance built in. We’re happy to be an enabler, helping enterprises move faster with intelligence, security, and scale.
Download a complementary copy of the 2026 Gartner Magic Quadrant for Document Management and register for Content + AI Virtual Summit on May 20 to learn how Box transforms the way enterprises work today.
Gartner, Magic Quadrant for Document Management, By Tim Nelms, Jed Cawthorne, Rachel O’Farrell, Marko Sillanpaa, Stephen Emmott. 28 April 2026
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