Whether verifying eligibility for social services, approving a municipal building permit, adjudicating a public records request, or reviewing technical proposals for federal mission readiness, government operations rely on a single constant: getting the right information to the right people quickly and securely.
Yet across federal civilian, defense, and state and local agencies, critical information remains locked in disconnected silos. It's scattered across legacy ECM platforms, network shared drives, departmental email chains, and paper archives. This fragmentation slows down service delivery, strains overworked staff and introduces severe cybersecurity and compliance risks. For public sector leaders, modernizing mission workflows and empowering employees with intuitive, AI-ready tools (while safeguarding sensitive records and strictly maintaining chain of custody) is more essential than ever.
Today, we’re thrilled to introduce Box for Public Sector as part of our broader Box for Industries launch. Box for Public Sector brings a dedicated, mission-focused approach to the Intelligent Content Management capabilities that federal, state, and local agencies trust, seamlessly uniting secure Intelligent Content Management, interagency collaboration, and responsible AI across the entire public sector lifecycle. With public sector use case solutions, agencies can accelerate modernization without starting from scratch, replacing legacy document management systems and standalone point solutions with a unified, intelligent content platform.
Box for Public Sector provides a secure AI content foundation and pre-built solutions that automate repeatable processes, eliminating manual steps, data entry, and approvals.
Brett Conrad, Public Sector Sales Leader at Box explains, “Government agencies are under significant pressure to modernize service delivery without compromising security, compliance, or public trust. Box for Public Sector provides a secure AI content foundation and pre-built solutions that automate repeatable processes, eliminating manual steps, data entry, and approvals. Given Box’s extensibility and interoperability, agencies get AI-powered content management inside their platform of choice, allowing government employees to focus on delivering timely, critical services to the public.”
A content foundation for AI modernization
Government modernization initiatives demand more than incremental upgrades. They require a foundational shift in how agencies manage, access, and leverage their content. Box for Public Sector serves as the content and AI foundation for agency platforms and case management modernization efforts, providing a secure, permissioned AI filesystem that integrates directly with the tools and workflows agencies depend on.
Rather than bolting on yet another standalone solution, Box enables agencies to consolidate fragmented repositories and retire legacy document management systems entirely. Teams get a single intelligent content layer that powers everything from citizen-facing portals to internal case management platforms, with AI capabilities built in from the ground up.
Move critical work forward with solutions and AI
From municipal citizen portals to defense logistics, public sector organizations face familiar content bottlenecks: massive intake volumes, incomplete submissions, complex cross-agency reviews, and rigid regulatory deadlines. Box for Public Sector delivers prebuilt use case solutions that automate routine administrative burdens, replacing manual processes and disconnected point solutions so public servants and caseworkers can spend less time hunting down documents and more time delivering on their core missions.
Case management and benefits administration
Caseworkers in Health and Human Services (HHS), child welfare, and crisis response routinely navigate complex histories spread across years of correspondence, medical records, and income verifications.
Pro se filing management in Box
With Box AI, caseworkers can transform case management, instantly summarize sprawling case files, extract key eligibility data from submitted forms, and automatically flag missing documentation prior to formal review. By replacing manual document prep with intelligent automation, agencies reduce caseworker burnout and accelerate life-changing benefits decisions for citizens.
Licensing, permitting, and community development
Reviewing commercial development or infrastructure projects requires orchestrating diverse documentation: architectural blueprints, environmental impact assessments, zoning approvals, and contractor certifications across multiple inspection bureaus and regional offices. Box provides a unified, mobile-enabled digital front door for licensing and permitting where agencies collect, review, and collaborate on submission packages in real time, eliminating the patchwork of standalone permitting tools and shared drives.
With Box AI, we’re now able to automatically extract key information from forms and records, reduce manual review, and accelerate our workflows, all while maintaining the security and compliance standards required of a public agency.
Wendy Barron explains how Box AI helped Texas DMV streamline workflows. "With Box AI, we’re now able to automatically extract key information from forms and records, reduce manual review, and accelerate our workflows, all while maintaining the security and compliance standards required of a public agency.”
Licensing and permitting management in Box
By integrating Box with core platforms like Salesforce, agencies such as the Texas Department of Motor Vehicles seamlessly search millions of vehicle and licensing records through structured metadata and automated intake workflows.
Public records, FOIA, and eDiscovery
Responding to Freedom of Information Act (FOIA), congressional inquiries, and public records requests against decades of unstructured archives is one of the government’s most labor-intensive tasks.
Public records request management in Box
With Box AI, public records officers can quickly discover and classify responsive records, pinpoint Personally Identifiable Information (PII) or Controlled Unclassified Information (CUI), and surface relevant documents for review. By establishing automated retention schedules and defensible search, agencies meet strict statutory deadlines while maintaining full human oversight over disclosure, replacing manual, error-prone processes with intelligent, auditable workflows.
Digital evidence and justice workflows
Law enforcement, prosecutors, and public defenders require airtight control over sensitive digital evidence, including high-definition video, body-worn camera footage, 911 audio recordings, and field interview photos. Box enables investigators and legal teams to inspect video footage frame-by-frame and add timestamped annotations directly within preview. This eliminates local downloads and preserves an immutable, auditable chain of custody from initial field capture through court submission.
With Box AI, I can pick the model that I want to use to analyze the data that we’re looking at, which allows the team to initially review cases faster and more precisely.
Todd Hughes shared, "We discovered that our evidence could be stored in five different places. That’s just completely unacceptable... With Box AI, I can pick the model that I want to use to analyze the data that we’re looking at, which allows the team to initially review cases faster and more precisely.”
An investigation and evidence management dashboard in Box
By centralizing unstructured case evidence and digital media in Box, sovereign tribal governments like the Choctaw Nation empower public defenders and legal staff to rapidly sift through discovery bundles and case transcripts with AI, while maintaining total control over data access and chain of custody.
The permissioned, AI-powered filesystem for agency platforms
As agencies adopt AI tools and modernize their technology stacks, they need a secure, governed content layer that can serve as the permissioned filesystem for their platforms. Box for Public Sector delivers exactly that: a zero-trust content foundation where AI agents and agency applications can access the right information with the right permissions, without risking data leakage or exposing sensitive citizen information to public AI models.
Trusted by more than 325 federal entities and over 10,000 state, local, and educational institutions, Box meets the most stringent government security benchmarks natively:
- FedRAMP Class D (High) Certified and GovRAMP High Authorized
- Department of Defense Impact Level 4 (DoD IL4) authorized
- Compliant with HIPAA, IRS-1075, ITAR requirements and CJIS-aligned
- Zero-trust architecture featuring granular role-based access, automated data classification, customer-managed encryption keys, and defensible retention policies
These enterprise controls ensure agencies can safely deploy generative AI and automated workflows, confident that their content foundation enforces permissions at every layer.
Connect content to the systems and people doing the work
True modernization does not require high-risk “rip-and-replace” overhauls. Box integrates directly into the mission-critical applications agencies already run every day, serving as the intelligent content and AI backbone for existing platforms:
- Salesforce & ServiceNow: Connect structured case records with unstructured evidence, applications, and customer documentation, transforming agency platforms into AI-ready case management systems
- Microsoft 365 & Google Workspace: Enable seamless, secure interagency authoring and editing without duplicating files across uncontrolled repositories
- Legal and specialist systems: Connect governed content repositories directly into eDiscovery and matter management platforms
- Box Sign & Box Doc Gen: Accelerate high-volume transactions with unlimited native e-signatures, complete with CAC/PIV smart card authentication support and automated form-based document creation
Agencies are also leveraging custom AI agents to transform core operations. In the U.S. Air Force AF/A4 logistics and engineering enterprise, specialized agents built in Box AI Studio assist technical proposal reviews, saving approximately two hours per proposal while keeping human engineers firmly in control of final decisions.
Get more from your agency’s content
Transforming government operations begins with unlocking the value of your content. By combining prebuilt public sector solutions, intelligent AI capabilities, and zero-trust security in a single platform, Box for Public Sector helps agencies retire legacy document management systems, replace manual processes and standalone point solutions, and establish a modern content + AI foundation for the platforms and tools driving mission success.
Explore how Box powers modernization across State & Local Government and U.S. Federal Agencies today.
