A client is ready to open an account. A borrower needs a financing decision. A deal team is working toward a deadline. Progress in banking often depends on someone finding the right document, checking its contents, or chasing an approval across disconnected systems. Those delays cost banks time and leave clients waiting.
Today, we’re introducing Box for Banking, part of our broader Box for Industries launch. Built on Box’s existing metadata extraction, workflow automation, security, and compliance capabilities, Box for Banking helps banks move content-intensive work forward, from account opening and client servicing to dealmaking and lending.
For technical and operations leaders, Box for Banking provides a common foundation for applying AI to sensitive documents while maintaining control over how information is accessed, shared, and retained, even alongside the specialized tools teams already use.
Turn documents into progress across banking
Here are a few of the ways that industry leaders and fast-growing firms can power financial workflows with AI on one secure content platform.
Get clients onboarded with fewer delays
Opening an account often means collecting identification, financial records, and signed forms from multiple people. When documents arrive through separate channels, onboarding specialists spend time tracking missing items and re-entering information instead of helping clients get started.
With Box, teams can centralize onboarding documents across clients, legal entities, and accounts within a secure digital vault. Within this model for streamlined client document collection, teams can use AI to extract key information using preconfigured metadata templates to enforce consistency, improve search, and power workflows. Configured workflows help identify missing documents and route submissions for review. The same digital vault supports ongoing document exchange and client servicing.
Box customer Mercer Advisors, for instance, has achieved 5x faster data extraction of tax return information during onboarding using Box AI to extract information — a critical step in how Mercer prepares a client relationship for service.
Keep deals moving through diligence and review
Investment bankers need to understand large volumes of deal documents without losing time searching across folders, email threads, and competing versions. Each handoff can add friction when colleagues, counsel, and counterparties need different levels of access.
Box brings deal documents, due diligence materials, and approvals together in one place. Teams can use Box AI to summarize materials, surface key terms, and help locate relevant information across deal files. Permissioned collaboration keeps sensitive content available to the right participants as reviews move forward.
Managing private credit agreements in Box
Box customer Norinchukin Bank has reduced first-pass contract review workload by approximately 90% using Box AI Studio. That’s thanks to less effort on the initial review, with banking professionals responsible for the judgment that follows.
Give lending teams a clearer application file
Lending teams have to assemble applications, borrower records, and financial documents before reviewers can assess a request. Missing information and repeated document checks can slow that work.
Box helps teams coordinate applications, supporting documents, and reviews. Box AI can extract borrower and financial details, summarize application materials, and flag missing documents for review. Loan officers can spend less time assembling information and give reviewers a more organized starting point — but actual lending decisions remain with the bank’s qualified professionals.
Retail mortgage origination dashboard in Box
Support compliance requirements while keeping work moving
No matter how fast and efficient workflows can get with AI, they still absolutely must have clear controls. Client records, loan files, and deal agreements contain sensitive information that banks must protect throughout their lifecycle. Security and governance can’t afford shortcuts.
Box combines access permissions, retention policies, legal holds, and audit trails to help teams manage that responsibility. Box security and governance capabilities support financial services requirements, including SEC Rule 17a-4, where applicable. Box AI respects content permissions, so applying AI does not mean opening sensitive files to everyone.
For IT leaders, a shared content foundation offers a consistent way to manage documents across departments and external relationships. Those controls can also support ongoing client servicing as teams update records and respond to requests. Banks remain responsible for configuring their environments and processes to meet their specific regulatory and records-management obligations.
Connect banking work to the tools teams already use
Improving a document workflow should fit the way people already work. Box integrations can connect governed content to the applications used by relationship managers, operations teams, and reviewers.
With Salesforce, teams can bring relevant client documents into customer relationship workflows, reducing the need to switch between a client record and a separate file repository. Microsoft 365 integrations let colleagues collaborate on familiar documents while keeping content managed in Box.
For more tailored processes, Box APIs give IT teams a way to connect content collection, access, and sharing to bank-specific applications. One practical benefit is fewer disconnected copies and manual file transfers. Each connection can be designed around the bank's existing systems, permissions, and workflow requirements rather than forcing teams into a separate way of working.
Build a faster path from documents to decisions
The next improvement in client experience starts with the documents behind it. Box for Banking helps banks apply existing AI and automation capabilities to workflows, supported by the security and governance sensitive financial information demands.
Give teams a better way to collect information, prepare reviews, and keep clients moving forward. Learn more about Box for Banking today.
