'Digital Transformation' is a term that takes on a different meaning based on who you talk to. We've had the opportunity to talk with hundreds of organizations about this topic, and while many associate the term with making content accessible in the cloud, that's only a potential first step. Although everyone is on their own unique path, there are common factors IT leaders must consider when advancing the digital capabilities of the business.
A recent AIIM report on digital transformation shares findings from over 650 organizations. We've taken some of the most interesting responses and mapped them against 5 key elements of a holistic digital transformation strategy. Where do your efforts stack up?
1. Information Management: from creation to disposition and everything in between. Content creation today requires collaboration between multiple participants across the organization, but multiple, silo'd systems make that difficult. A secure, single source collaboration environment is a prerequisite to innovation.
According to respondents, the Top 3 Areas where organizations are performing the worst are:
2. Infrastructure: extend and unify information to all who need access. Firms that have their IT infrastructure rooted in legacy, on-premises infrastructure (that is often bolted on top of other custom applications) can not move quickly to meet the demands of the business or to deliver new services. A flexible and scalable platform that can easily integrate and extend applications and processes is key. Capabilities that make this possible include cloud technologies, mobile applications and interoperable, integrated ECM.
3. Process: connecting systems and automating processes. Going paper-free seems to be viewed as a more daunting aspect of digital transformation. Far fewer organizations have taken advantage of tying information together and automating their business processes, which could provide real operational gains.
4. Social and Cloud: extending capabilities to improve the user experience. Whether or not organizations have fully embraced new tools like cloud and mobile, their employees are likely already using them, increasing the risk of shadow IT. Leaders understand that intelligently embracing cloud and mobile can improve the security of their organization.
5. Information Governance: compliance with rules and regulations. Forward-thinking organizations are taking a strategic approach to information governance, taking control of disorder before it grows unmanageable and turning to cloud applications to expand their reach.
Where are you on this journey today? Download the full report, 'AIIM 2017 State of Information: Are Businesses Digitally Transforming or Stuck in Neutral?' to see the latest trends explained in more detail.