Box named a Leader in IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment

Intelligent content services are transforming traditional content management approaches.

According to IDC, many organizations are modernizing their content services applications, recognizing the operational efficiencies that can be gained by shifting to more unified, modular architectures. Cloud and services deployments, meanwhile, enable solutions to address a broader range of use cases from a common technology stack. The rapid growth of generative AI (GenAI) technology will usher in a new era for content services, augmenting current capabilities and adding entirely new ways for workers to interact with unstructured data.

With these trends in mind, analysts refocused this IDC MarketScape on "intelligent" content services. Though still considering the basics of content management, the emphasis is on support for content in motion, through modularity, interoperability automation, and artificial intelligence (AI). In other words, intelligent content services transform content from a static asset into a dynamic, valuable resource that can be leveraged for a wide range of business needs.

Box named a Leader in IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment

Box is honored to be named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment. In this report, IDC advises technology buyers to look for the following when selector a vendor:

  • Intuitive user interface (UI) for all users who interact with the application (e.g., HR, finance, marketing, sales, customer support, suppliers, and partners)
  • A modern, API-based architecture to ensure performance and ease of integration, as well as support for developers
  • Supported connectors to adjacent applications such as authoring applications; CRM, ERP, and HR applications; or collaboration tools to minimize custom code required
  • A workflow designer, workflow templates, and scripting capabilities for more complex workflows
  • Secure sharing, both internal and external, with granular controls
  • An innovation strategy with support for GenAI
  • Innovation track record and a demonstrated ability to deliver enhancements seamlessly and on a regular cadence
  • Financial stability and ability to support future solutions as user expectations evolve
  • A strong partner and developer ecosystem for implementation, support, and technology integrations

Box gives you everything you need with all the intelligent content management (ICM) tools you need all on one platform.

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Source:  “IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment,” September 2024, IDC # US51467323

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

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