Proud to be named a Visionary in the Gartner Magic Quadrant for Content Services Platforms

We are thrilled to be positioned again as a Visionary in Gartner's second annual Magic Quadrant for Content Services Platforms report! -- especially on the heels of being recognized by Gartner as a leader in the Magic Quadrant for Content Collaboration Platforms a few months ago.

Gartner Magic Quadrants

Out with the old [ECM], in with the new [Content Services]

Gartner coined 'Content Services Platform' in its retirement of the term 'Enterprise Content Management" and its related magic quadrant. Gartner notes in "Market Share Analysis: Content Services, Worldwide, 2017" report, "ECM (now called CSP) is still critical for digital business transformation projects that often include digitalization of key business processes, of which content plays an important part. Now, a new set of expectations has emerged for managing the content used in digital workplaces — collaborating on projects and workers with anywhere, any device work styles." Gartner now looks across both content markets and sees CCP vendors enabling the Digital Workplace and CSP vendors focused on transforming digital operations of organizations as outlined below.

Gartner Magic Quadrant for Content Services Platforms

Box powers cloud content management for more than 87,000 businesses around the world, including 69% of the Fortune 500. We deliver content services that enable digital businesses to power intelligent business processes that connect your organization, extended enterprise and customers and a better digital workplace for ad hoc internal and external team collaboration. We are proud that Box is consistently named a leader across the industry analyst community. 

Box is in the top 3 reviewed CSP vendor in Gartner Peer Insights!

Gartner has an end user IT review site that is rigorously vetted by Gartner.  These customer reviews provide an unbiased, real-world experiences of IT leaders who are driving digital transformations and cultural shifts required to be successful and often provide sage advice to their peers. As of  Oct. 29 2018, Box has an Overall rating of 4.5 out of 5 in the Content Services Platform market, based on 109 reviews on Gartner Peer Insights.

"Box is at the heart of our tech stack delivering program performance site, compliance enforcement and government and public relations. Box is the content manager that holds all our documents in a centralized location that we can easily manage, connect, and audit." 

Customer Experience Leader in the Government sector

"One of its key strengths and distinguishing factors is its extensive API and the resultant ability to integrate with existing business processes. For users and team administrators, it is far simpler than SharePoint Online and far more secure than many other cloud storage platforms."

Enterprise Architect in the Manufacturing sector

"Box for Office and Office 365, Box Drive, Adobe Echo-Sign, and Smartsheet were game changers for us." 

Implementation Specialist in the Government sector

"This "ability to partner" was a major factor in our vendor evaluation and Box's scores were at the top of our chart. Throughout our initial implementation and into our efforts to transform Intuit's content management strategy, Box has been a great partner." 

Senior Product Manager in the Finance industry

Designed for ease of use, Box is a native cloud content management solution that simplifies the content lifecycle and supports the growing, diverse needs of digital business.  We are thrilled customers are sharing their stories about the exponential value of using Box as the foundation of their digital operations and workplace strategies.

Download your own complimentary copy of the Gartner Magic Quadrant for Content Services Platforms here.


1. [Graphic]. Gartner, Magic Quadrant for Content Services Platforms, Karen A. Hobert, Michael Woodbridge, Monica Basso, October 25, 2018

2. "Gartner Market Share Analysis: Content Services, Worldwide, 2017", Craig Roth, Niha Gupta, Bindi Bhullar, August 14, 2018 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Box. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.