Box integrates with ServiceNow AI Agent Fabric to optimize enterprise workflows

As enterprises deploy AI agents from multiple vendors, a challenge arises: these agents often work in isolation, lacking shared context and governance. This fragmentation limits automation potential and creates inefficiencies. To truly unlock AI productivity, businesses need a unifying layer that enables disparate agents to communicate, collaborate, and operate securely within orchestrated workflows.

Addressing this critical need for interoperability, Box is excited to partner with ServiceNow, integrating Box AI capabilities with the new ServiceNow AI Agent Fabric. This platform connects AI agents and tools from any source, centralizing governance via its AI Control Tower and enabling seamless end-to-end automation. Our collaboration embeds the Box AI agent directly into this ecosystem, allowing ServiceNow to orchestrate workflows that leverage Box's specialized content intelligence.

Making agents smarter, together

This integration allows organizations to build sophisticated, AI-powered workflows where ServiceNow agents can call upon the Box AI agent for tasks requiring deep understanding of enterprise content. The Box AI agent, drawing on information securely stored and managed in Box Intelligent Content Management, can analyze documents, extract key data, and provide context back to the ServiceNow workflow – all while respecting Box's robust security and permissions. Key benefits include:

• Seamless Interoperability: Include the Box AI agent as a native participant in multi-agent workflows orchestrated by ServiceNow.
• Enhanced Intelligence: Supercharge ServiceNow processes with insights derived directly from your organization's documents and content within Box.
• Increased Productivity: Automate complex, multi-step tasks that span content analysis (Box) and process execution (ServiceNow), reducing manual effort.

Governed Collaboration: Ensure all agent interactions involving Box content adhere to enterprise security and compliance standards, managed centrally.

Collaborative AI in action

The value of this integration shines in complex processes like responding to RFPs. Automate this time-consuming task by enabling ServiceNow and Box AI agents to collaborate seamlessly. The Box AI agent intelligently analyzes requirements and generates accurate drafts using your knowledge stored in Box, orchestrated within a ServiceNow workflow that handles interactions and delivery. This integrated approach drastically cuts manual effort, accelerates sales cycles, and ensures consistent, high-quality responses, freeing up your sales team to focus on selling.

Similar patterns apply across the business:

• IT Service Management: A ServiceNow agent invokes the Box AI agent to analyze technical docs in Box, returning insights to speed up incident resolution.
• HR Onboarding: A ServiceNow HR agent uses the Box AI agent to extract key details from new hire paperwork in Box, automating downstream tasks.
• Customer Service: A ServiceNow agent queries the Box AI agent to summarize relevant manuals or case notes from Box, providing faster context for support.

Building an integrated AI ecosystem

This ServiceNow partnership exemplifies Box's commitment to an integrated AI ecosystem. AI's true power is unlocked when collaborating agents securely leverage data across the applications businesses rely on most. Integrating the Box AI agent with leading platforms like ServiceNow AI Agent Fabric empowers customers to build the next generation of automated, intelligent workflows.

Get ready for connected AI

The integration between Box and ServiceNow AI Agent Fabric marks a significant step towards optimizing enterprise workflows through connected, collaborative AI. Stay tuned for more details on availability as we work together to shape a more automated, intelligent, and productive future of work.