5 key takeaways from the Box Federal Summit: Unlocking AI and Intelligent Content Management for government

The recent Box Federal Summit brought together government leaders, IT professionals, and industry experts to explore how artificial intelligence (AI) and intelligent content management are transforming federal agencies. If you missed the live event, don’t worry — the full Summit is available on-demand. Here are five essential takeaways that highlight why this Summit is a must-watch for government organizations looking to modernize their internal and external processes.

1. The future of government IT is AI-first and cloud-native

Box CEO Aaron Levie kicked off the Summit by framing a bold vision: government agencies must embrace an “AI-first” approach built on secure, cloud-native platforms. With nearly 90% of government data locked away as unstructured data—like contracts, scanned documents, and videos—the opportunity lies in unlocking this information using AI-powered tools while maintaining strict compliance standards.

Aaron also underscored the recent news that Box received FedRAMP High authorized status. This enables federal agencies to securely manage mission-critical workloads and tap into AI capabilities directly within a single cloud-native platform. This means agencies can finally unlock the value hidden in their unstructured data by applying AI-powered search, metadata extraction, and workflow automation—all while maintaining strict data governance and compliance standards.

Box has also introduced native digital signatures using CAC and PIV cards to reduce costs associated with paper-based and expensive standalone e-signature solutions, offering seamless browser-based signing with auditability and FedRAMP High authorization, unlike Adobe Sign and DocuSign.

2. An intelligent content management platform can break down data silos

Traditional document systems often trap critical information across disconnected repositories. Box’s platform offers a unified solution with unlimited storage, native security controls, and seamless integrations with more than 1,500 popular enterprise apps like Salesforce, ServiceNow, Workday and SAP.

Importantly, AI is not an afterthought but embedded deeply into the platform. From automatic metadata extraction to AI agents that can analyze contract libraries or process application files, Box empowers agencies to automate repetitive tasks and gain instant insights from their content. With Box Apps, agencies can develop no-code custom applications tailored to specific use cases—such as contract lifecycle management, FOIA requests, or vendor onboarding—without heavy development overhead.

The Summit provided real walk-throughs of these innovations.Watch it now.

3. Real-world public sector success stories show tangible benefits

Several federal agencies shared how they’re already reaping the rewards of integrating AI and Intelligent Content Management into their mission critical workflows. These organizations have experienced measurable improvements in efficiency, including:

• The Department of Energy improved collaboration across labs while cutting e-signature expenses.
• Army Civilian HR streamlined onboarding by integrating Box with ServiceNow.
• The National Transportation Safety Board modernized case management by replacing legacy systems.

These agencies highlighted how Box can consolidate multiple point solutions into one secure, scalable platform—delivering millions in cost savings and avoiding expensive license fees for standalone AI or e-signature products.

4. AI-powered workflows accelerate mission delivery

From contract management to legal intake processing and veterans benefits claims, Box AI is turning weeks-long processes into minutes-long tasks at scale. The Summit showcased how the Army helped reclassify hundreds of thousands of position descriptions rapidly with large language models—showcasing how democratizing access to low-code/no-code platforms can supercharge productivity across departments.

The Summit covered other powerful use-cases for AI-powered workflows, including:

• Data extraction from government documents (e.g., contracts, invoices, DMV records) to streamline workflows such as onboarding, procurement, hiring, and application processing.
• AI agents for specialized tasks such as auditing benefit applications, summarizing large document sets, validating eligibility, and extracting key details from images or scanned files.
• AI-powered search, file submission, and e-signature to improve citizen and partner engagement.
• Integration with existing platforms like Salesforce and ServiceNow to enhance case management, customer support chatbots, grants management, and other agency-specific applications.
• Secure handling and governance of sensitive data with FedRAMP High compliance, automated classification, retention policies, and DLP controls to protect confidential information.

Learn about these use cases (and more) by watching the demos covered in theon-demand event here.

5. Democratizing secure AI access without extra costs

Box’s public sector leadership underscored their commitment to embedding powerful AI features across all Box license tiers—removing access barriers and enabling government employees to adopt AI capabilities immediately. By supporting multiple pre-approved FedRAMP High AI models such as Azure OpenAI and Google Gemini within a secure environment, agencies can choose the best fit for their unique requirements. This model-agnostic, secure approach ensures that sensitive government data never leaves the protected environment, while empowering end users to create AI agents and workflows with minimal technical expertise. 

And, with agentic AI being top-of mind for many organizations looking for efficiency gains, the Summit covered Box AI Studio, which enables agencies to create custom AI agents using the models of their choice to power repeatable tasks to drive business process automation. This means that agencies can reduce manual steps and inefficient processes that delay critical services to constituents and clog up employees’ valuable time. These agents can be deployed in minutes without any custom development needed and we will also deliver prebuilt agents for Enterprise Advanced customers to leverage (see image below).

Learn more about this flexible model-agnostic approach straight from Box executives in therecorded, on-demand event.

Access the on-demand recording now to access the complete recording along with additional resources that will inspire your agency’s digital transformation journey toward an intelligent, more streamlined federal government powered by AI-enabled content management.

Want to learn how Box can support your department or agency? Get in touch with us.