Having Trouble Accessing Content from a Box App? Don't Fret: Your Files Are Fine

[box] We've released a new version of Box for iPhone and iPad that addresses the issue below. Click here to download version 2.7.2 from iTunes. [/box]

If you tried to access your Box content recently from Box for iPhone or iPad, you may have noticed that something was up. Specifically, when you tried to access your content, you may have received an error page, or a page stating the file was "moved or deleted." But don't panic, your files are still safe and sound on Box, and none of your content was lost or deleted. We've just had a small blip in how our apps are pointing to those files.

The good news: We released a new version of the Box for iPhone and iPad that corrects this issue, so please download it now.  And don't forget that all your content is still accessible in the normal ways through our website.

So what happened: Some of our apps (including our own iOS app) use an older version of our iOS SDK which, this morning, started to have trouble communicating properly with Box. For a more technical description, see our Developer blog.

We know you trust us with your business-critical content, so we always strive to let you know when you might experience something out of the ordinary. As always, we are working diligently to continue to earn that trust.


The Box Team